hsbc entertainer vip key

Each HSBC main credit cardholder is entitled to one complimentary account regardless of how many HSBC main credit cards each customer owns.For HSBC main credit cardholders who are already registered with ENTERTAINER with HSBC in 2019, the new merchants and vouchers for each respective merchant for 2020 will be automatically refreshed within the app on 2 January 2020. You can enjoy a large selection of hotels at great rates in over 180 countries.We have now got 3 type of offers in ENTERTAINER getaways: discounted rates, stay one night, get one night free offers and Exclusives offers.Nope, there’s no catch and no unexpected charges. Also, the stay one night, get one night free offers can be identified by the symbol on the image of the hotel.If you click on a stay one night, get one night free offers ‘hotel image, you will get to the hotel page and see all the offers available.

There is 1 offer for each hotel worldwide merchant for both Premium and Standard accounts.

Kindly check that relevant offer is available on the app on the day of visit/purchase.

If you’re not within the free cancellation timeframe for your existing booking, some charges may apply to cancel your booking.

If you are unsure, please do check with the respective merchant prior to ordering.For the ENTERTAINER express offers with 25% off on the total bill promotion, there are 4 offers per merchant within each account. It offers Buy One Get One Free (“ENTERTAINER offers”) and 25% off on the total bill (“ENTERTAINER express offers”) promotions at restaurants, hotels, entertainment merchants and more across Singapore, Malaysia, Hong Kong, Bali, London and UAE.

For existing HSBC main credit cardholders who have yet to activate your ENTERTAINER with HSBC account in 2019, you may continue to use the VIP key issued to you previously. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay such amounts directly to the vendors. The email will be auto populated. Once your password is reset, you can open the App again and type in your email address and new password to log back into your account.The App is registered to the email address you had submitted to The ENTERTAINER when activating your account.

However to access ENTERTAINER getaways, you are required to update the app from 2 January 2020 in order to utilize this new feature.For existing HSBC main credit cardholders who have yet to activate your ENTERTAINER with HSBC account in 2019, you may continue to use the VIP key issued to you previously.

However, please note that a completed redemption cannot be reversed. Buy back your favourite offer by simply clicking the yellow box shown next to the merchant offer.Use the 24/7 Live Chat function which is available in HSBC Group | © Copyright HSBC Group 2002-2020. Once the remaining offer(s) are used, your account will show that your offers for that merchant have been fully redeemed and you do not have any more offers for use for that merchant.Up to a maximum of 4 offers may be used per visit/booking/table for a group of 8 people or more, as per the below Table 1:You would like to visit a selected merchant for lunch.

This is intended to recover what we pay to the hotel for your reservation for taxes owed by the hotel including, but not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes.In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. However, if you have a party of 4 and wish to enjoy 1-for-1 Lunch Buffet, then another person in your party of 4 would also need to have the ENTERTAINER with HSBC App so they can utilize their offer (1 offer can be redeemed for 1 free Lunch Buffet in this scenario).

It’s easy to cancel, just contact the bookings team on Depending on your card issuer, it may take up to 10 to 14 business days for a refund to appear on your credit card statement.

To register for an ENTERTAINER with HSBC account, you must provide your email address and unique VIP Key to the ENTERTAINER when you sign up for your account. Each offer is depletable and so, it can be used only once on the total bill amount. In case of any issues when speaking with a hotel, please provide the hotel staff with the full name on your reservation along with the booking confirmation number stated in your “ENTERTAINER getaways” booking confirmation.Please check the booking confirmation you should have received right after the payment.