I called to cancel since they still gave me 0 visibility of the a delivery date. Your vehicle will then be transported from your location in Florida to the port in Jacksonville, FL.

First, the communication was not as great but at that point, I was just waiting to get my car picked up and sent to Jacksonville, FL. Puerto Rico Car Transport is a leading provider of automobile shipping services to and from the port in San Juan, PR. You booked our port to door service prior to your Acura leaving San Juan and with this in mind it is difficult to provide and exact delivery date at your door due to multiple variables. Calling From Puerto Rico: (787) 303-0333. View live gate cameras at our port facilities. Online Help Desk. Car got delivered on time without any problems. Quotes / New Bookings. Your feedback is valuable to us and will be used to better our services for future customers.This company is the worse I still don't know where is my car and no way to call them , they don't answer the phone neither call back and email for resolution Not the best experience.

I've asked to speak with a manager about 10 times at this point, to no avail. Northbound services from San Juan to the U.S are also provided.

After talking to some friends other companies like PR Car Freight charged only $600. For a veteran owned business I am significantly disappointed in the poor customer service received by the company. She has no clue how the company works apparently. I have been seeking legal advice this week and found out that these people are registered in New York and if you want to take them into court, you have to do so in New York, not Puerto Rico. Saturday. Finally it arrived June 12th. The company was supposed to call before pick-up. Helpful Resources. They barely respond to my emails and never pick up the phone. We have asked that a representative from our claims department follow up with you shortly to advise you of the current status of your claim. stay away!, use another company. All dates are estimated and subject to change due simply to the nature of ground and ocean transportation and we are translucent about this rather than providing you with a specific date that is not guaranteed.

As others have noted, they're responsive when you're booking, but once they've gotten payment--they're impossible. Customer Center. The operators say there are no managers available- they will call you back. Upon pick up, we noticed the hood to our car was open- the battery inside was so corroded it looked as if it had exploded- the terminals were corroded, the car had to be jumped several times. Ship any car to or from Puerto Rico with PR Car Transport! Anyway, I later discovered that I needed to pick up the car at CROWLEY (they should have told me that) and when I came there, there was State paperwork that took at least two days going back and forth, they don't tell you that either. Today their excuse is that all managers are ok training until next week. We can safely ship motorcycles, boats, RVs, Heavy equipment & any other oversized shipment to Puerto Rico. I asked Puerto Rico Transport to help out with tracking the document and guess what: they gave me a number to call. If you need to transport your vehicle whatever the engine and model, we are the right company for this transport. If you need to ship your car you are in the right place. Jacksonville FL 32218. His customer service is spot on:-)Alex and all the staff at Coastal Auto Shipping made my move to Hawaii seamless. Jacksonville, FL (5 Days) Philadelphia, PA (7 Days) Jacksonville, FL: 8:00AM to 3:00PM EST Monday - Friday: Thursday: 6 Days: San Juan, PR: Philadelphia, PA: 8:00AM to 3:00PM EST Monday - Friday: Thursday: 5 Days: San Juan, PR: Home.