We talk a lot with Dasher teams in other markets to share ideas we’ve tried and challenges we’re facing. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. We need to address it strategically. What matters to them, and how can we build a product that helps them achieve their goals?
Ultimately, I’m responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. In LA, for example, we deal with a unique set of traffic and parking challenges, so we’re more focused on those issues here than we are in regions where traffic is light. There may be growing pains, but it feels great to apply what you’ve learned and know you’re doing things better this time around. Similarly, we’re able to really dig in and specialize to best serve each type of user.People can chart their own course. You can’t be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, it’s essential that we listen to other perspectives and work together. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most.My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. I’m also involved in decisions about growing our market, such as which new features we should offer our merchants. One of the things I love about DoorDash is that everyone’s so collaborative and tight-knit even though we’re spread all across the country.

I’m focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. Once the market goes live, I’m spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet.

Are deliveries being made on time? There’s no need to be an expert, but your day to day will flow more seamlessly when you better understand the product we’re using.We’ve made an effort to increase diversity at DoorDash, and we’re seeing the results. Now Dashing in 60 New Cities Across the Sunshine State By Brent Seals, Head of Launch Today marks the biggest launch day in DoorDash history! Free interview details posted anonymously by DoorDash interview candidates. Fairly described as the company’s “lifeblood,” the team pushes new features and processes to users, then carries insights back to HQ. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. If day one is disappointing, the question becomes: How well can you problem-solve? Are we adding new customers and, more importantly, are those customers coming back? I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my team’s overall approach.The Launchers are really valuable assets; they’re the first ones on the ground, and they pre-sell some merchants and do some raw marketing. We socialize after work a lot. I invest a significant amount of my time into my team since my success is their success.
When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. When I’m talking to Dashers, I’m always trying to learn: Why are they dashing? Search job openings, see if they fit - company salaries, reviews, and more posted by DoorDash employees. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together.Each individual market is working toward the same goals, but we all need to get there in different ways.

Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs.It’s rarely the same. The position listed below is not with Rapid Interviews but with DoorDash Our goal is to connect you with supportive resources in order to … By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly.I like to tell people I’m a recovering consultant and banker. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the “on” switch, then hand the market off to the team who will run it long-term.Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. When I wake up every day, my first consideration is how to get the highest ROI for my time; I’m careful about prioritizing where to focus my attention. I’m in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams.

How quickly can you pivot to make day two a different story? You also need to think creatively and be willing to experiment. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they won’t have to reinvent the wheel. Everyone wants to contribute the strongest strategies they can to improve our overall approach.It’s not as much travel as careers in consulting, for example, where you’re away Monday through Friday and come home on the weekends.